puma77 Privacy Policy

1. Introduction

puma77 ("we", "us", "the Company") operates the online gaming platform accessible at puma77.asia. This Privacy Policy describes how puma77 collects, uses, stores, discloses, and otherwise processes personal data relating to individuals who register for an account, use any puma77 service, or visit the website.

This Privacy Policy should be read alongside our Terms and Conditions, which govern your use of the puma77 platform. Together, these documents form the legal framework governing your relationship with puma77. By registering an account or otherwise using any part of the puma77 platform, you acknowledge that you have read and understood this Privacy Policy.

puma77 takes its data protection obligations seriously. We apply the principle of data minimisation — collecting only what is necessary — and ensure that personal data is processed for specific, legitimate purposes in accordance with applicable data protection laws and the requirements of our gaming licence.

2. Personal Data We Collect

puma77 collects the following categories of personal data:

2.1 Identity & Account Data

• Full name as shown on a valid government-issued identity document;
• Date of birth (for age verification — all puma77 users must be 21 or older);
• Nationality and country of residence;
• Username selected during registration;
• Copies of identity documents submitted for verification (e.g. MyKad, passport).

2.2 Contact Data

• Email address;
• Malaysian mobile number (where provided);
• Residential address (for enhanced due diligence where required).

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method identifiers;
• E-wallet account identifiers (e.g. Touch n Go eWallet, Boost) as needed for payment processing;
• Bank account details where bank transfer is used;
• Betting and gaming activity history.

2.4 Technical & Usage Data

• IP address and device identifiers;
• Browser type and version;
• Operating system;
• Login timestamps and session duration;
• Pages visited and game sessions initiated on puma77.asia.

2.5 Communications Data

• Records of communications between you and puma77 support, including live chat transcripts and email correspondence.

3. How We Collect Your Data

puma77 collects personal data through the following means:

• Direct provision: Data you provide when registering your puma77 account, completing verification, making a deposit or withdrawal, or contacting support;
• Automated collection: Technical data collected automatically when you access puma77.asia, including via cookies and server logs;
• Third-party verification providers: Identity verification and anti-fraud checks conducted via licensed third-party KYC service providers;
• Payment processors: Transaction confirmation data received from payment processors including e-wallet providers and banking partners operating in Malaysia.

4. Legal Basis for Processing

puma77 processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money laundering (AML), counter-terrorism financing (CTF), and gaming licence conditions;
• Legitimate interests: Processing necessary for puma77's legitimate interests, including fraud prevention, platform security, and customer support improvement — where such interests are not overridden by your rights;
• Consent: Where you have provided explicit consent to specific processing activities, such as receiving promotional communications. Consent may be withdrawn at any time.

5. How We Use Your Personal Data

puma77 uses your personal data for the following purposes:

• Creating and managing your puma77 account and verifying your identity and age;
• Processing deposits and withdrawals and maintaining accurate transaction records;
• Providing access to casino games, live dealer tables, the sportsbook, and all other platform features;
• Detecting and preventing fraud, money laundering, bonus abuse, and other prohibited conduct;
• Complying with regulatory reporting and licence conditions imposed by our gaming authority;
• Providing customer support and resolving account disputes;
• Sending transactional communications (e.g. deposit confirmations, withdrawal status updates, security alerts);
• Sending promotional communications where you have opted in — these can be unsubscribed from at any time;
• Improving and developing the puma77 platform based on aggregated usage analytics.

6. Data Sharing and Disclosure

puma77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances:

• Service providers: Third-party vendors who process data on puma77's behalf under contractual data processing agreements, including KYC/identity verification providers, payment processors, cloud infrastructure providers, and cybersecurity partners;
• Game suppliers: Certain game providers (such as live casino studios) may require a player session token and limited account metadata to operate their games within the puma77 environment. No financial data is shared beyond what is necessary to initiate the game session;
• Regulatory and legal authorities: Where required by applicable law, court order, or regulatory demand — including disclosures to licensing authorities and financial intelligence units in connection with AML/CTF obligations;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of puma77's business, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

7. Cookies and Tracking Technologies

puma77 uses cookies and similar tracking technologies on puma77.asia to operate the platform and improve user experience. The categories of cookies used include:

• Strictly necessary cookies: Required for the platform to function — including session authentication, login state management, and security functions. These cannot be disabled.
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how players navigate and use puma77.asia, enabling us to identify and resolve performance issues;
• Functional cookies: Used to remember your preferences, such as language settings and notification preferences.

You may adjust cookie settings via your browser. Disabling non-essential cookies will not prevent you from accessing or using the puma77 platform, though certain personalisation features may be affected.

8. Data Retention

puma77 retains personal data for as long as necessary to fulfil the purposes described in this Policy, and in accordance with applicable legal and regulatory retention requirements.

• Account and transaction data is retained for a minimum of five (5) years following account closure, as required by AML regulations and gaming licence conditions;
• Communications and support records are retained for three (3) years unless a longer retention period is required for an unresolved dispute;
• Technical logs and security data are retained for twelve (12) months;
• Where you have exercised a right to erasure and no legal obligation prevents deletion, data will be securely deleted within 30 days of the verified request.

9. Data Security

puma77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and puma77.asia;
• Encryption at rest for sensitive data including identity documents and financial records;
• Role-based access controls ensuring that only authorised personnel with a legitimate need can access personal data;
• Regular penetration testing and security audits conducted by independent cybersecurity specialists;
• Two-factor authentication available for all player accounts and enforced for internal staff systems;
• Incident response procedures for the detection, investigation, and notification of data breaches in accordance with regulatory requirements.

While puma77 takes every reasonable precaution, no internet transmission or electronic storage system can be guaranteed to be 100% secure. Players are encouraged to use strong, unique passwords for their puma77 login and to enable two-factor authentication for additional account protection.

10. Your Rights

Subject to applicable law and regulatory obligations, you have the following rights with respect to your personal data held by puma77:

• Right of access: Request a copy of the personal data puma77 holds about you;
• Right of rectification: Request correction of inaccurate or incomplete personal data;
• Right of erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations;
• Right to restrict processing: Request that puma77 restrict the processing of your data in certain circumstances;
• Right to data portability: Receive your personal data in a structured, machine-readable format where technically feasible;
• Right to object: Object to processing based on legitimate interests, including for direct marketing purposes;
• Right to withdraw consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact puma77 support via live chat (available after puma77 login) or by email at [email protected]. Requests will be acknowledged within 5 business days and fulfilled within 30 days, or we will notify you if a longer period is required.

11. International Data Transfers

puma77 may transfer personal data to service providers and infrastructure partners located outside Malaysia. Where such transfers occur, puma77 ensures that appropriate safeguards are in place, including contractual clauses that require the recipient to provide a level of data protection at least equivalent to that required under applicable law. puma77 does not transfer personal data to jurisdictions without adequate data protection frameworks unless contractual safeguards are in place.

12. Third-Party Links

puma77.asia does not contain links to third-party websites except where necessary for payment processing or regulatory purposes. Where such connections exist, they are governed by the privacy policies of the respective third parties. puma77 is not responsible for the data practices of any third-party service and recommends that you review relevant third-party privacy policies before providing any personal information.

13. Children and Age Restriction

14. Amendments to This Policy

puma77 reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated to registered players via email notification or a prominent notice on puma77.asia prior to the change taking effect. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of the puma77 platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or puma77's data practices, please contact us through the following channels: