puma77 Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and puma77 ("we", "us", "the Company", "puma77") governing your use of the website located at puma77.asia and all associated services, games, promotions, and account functions provided by puma77.

By completing the registration process, depositing funds, or otherwise accessing any part of the puma77 platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be bound by them. These Terms apply in addition to any game-specific rules, promotion-specific terms, and our Privacy Policy, all of which are incorporated by reference.

puma77 reserves the right to amend these Terms at any time. Continued use of the platform following publication of amended Terms constitutes your acceptance of the revised Terms.

2. Eligibility & Age Verification

To be eligible to register and maintain an account with puma77, you must satisfy all of the following conditions at the time of registration and throughout your use of the platform:

• You are at least 21 years of age;
• You are legally permitted to engage in online gambling under the laws applicable in your jurisdiction;
• You are not acting on behalf of or depositing funds for another person;
• You are not a resident of a jurisdiction where online gambling is expressly prohibited;
• You are not a current employee, director, officer, or immediate family member of puma77 or any of its affiliated partners or game suppliers.

puma77 reserves the right to request documentary proof of age and identity at any time, including at registration and prior to processing any withdrawal. Documents commonly requested include a valid national identity card, passport, or government-issued photo identification. Failure to provide satisfactory documentation may result in account suspension and withholding of funds pending verification.

3. Account Registration

Each individual is permitted to hold one (1) account on the puma77 platform. The creation of duplicate, multiple, or linked accounts by the same individual is strictly prohibited and will result in the closure of all associated accounts and the forfeiture of any balances or bonuses held therein.

When registering, you must provide accurate, complete, and current information. You are responsible for maintaining the accuracy of your account information at all times. puma77 will not be liable for any loss or damage arising from your failure to provide accurate information.

You are solely responsible for maintaining the confidentiality of your puma77 login credentials, including your username and password. Any activity conducted using your credentials is your responsibility. You must notify puma77 immediately if you suspect unauthorised access to your account.

puma77 reserves the right to refuse registration or to close an existing account at its sole discretion, with or without explanation, where it reasonably suspects fraud, money laundering, breach of these Terms, or other irregular activity.

4. Deposits & Withdrawals

All transactions on the puma77 platform are conducted in Malaysian Ringgit (MYR/RM) unless otherwise specified. Supported deposit methods include Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other methods as displayed in your account at the time of transaction.

Deposits are generally processed instantly upon confirmation from the relevant payment provider. puma77 is not liable for delays caused by third-party payment processors.

Withdrawal requests are processed subject to completion of identity and source-of-funds verification. puma77 aims to process approved withdrawal requests to e-wallets within 15 minutes and to bank accounts within one business day. Processing times may vary during periods of high demand or where additional verification is required.

• The minimum withdrawal amount is RM 30, unless otherwise stated;
• Withdrawals may only be made to a payment method previously used to deposit funds into your account, or to a method registered in your own name;
• puma77 reserves the right to perform enhanced due diligence on any withdrawal request and to request supporting documentation;
• Any funds that puma77 has reasonable grounds to believe are the proceeds of fraud, bonus abuse, or money laundering will be suspended pending investigation and may be forfeited.

5. Bonuses & Promotions

puma77 offers various promotional bonuses to eligible registered players, including but not limited to welcome deposit bonuses, free spins, cashback offers, and loyalty rewards. Each promotion is subject to its own specific terms and conditions, which will be published at the time the promotion is offered.

Unless stated otherwise in the specific promotion terms, the following general bonus conditions apply:

• Bonuses may only be claimed once per eligible player, per promotion period;
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn;
• Bonuses are non-transferable and have no cash value until wagering requirements are satisfied;
• puma77 reserves the right to withdraw or modify any bonus offer at any time without prior notice;
• Evidence of bonus abuse, including the use of multiple accounts, coordinated play, or the use of excluded betting patterns to minimise wagering risk, will result in the cancellation of all bonuses and associated winnings, and may result in permanent account closure.

6. Casino Game Rules

All casino games available on the puma77 platform are governed by their respective game rules, which are accessible within each game. In the event of any conflict between game-specific rules and these Terms, these Terms shall prevail except where the game-specific rules expressly address the point in question.

puma77 uses Random Number Generator (RNG) technology certified by independent testing laboratories for all non-live casino games. Live casino games are operated by professional dealers in studio environments. Malfunctions — whether technical or software-related — void all affected game rounds. Where a puma77 Casino game result is disputed, puma77's system records shall be considered the authoritative source.

puma77 reserves the right to void bets placed on games or markets that were published in error or where a technical fault is subsequently identified.

7. Sportsbook Rules

All sportsbook bets are accepted at puma77's discretion. puma77 reserves the right to limit, refuse, or void any bet at any time, including after acceptance, where it suspects fraudulent activity, odds errors, or match manipulation.

Bet settlement is based on official results published by the relevant governing body of each sport. In the event of a result not being officially confirmed, puma77 may delay settlement until an official outcome is declared. Markets covering the Malaysia Super League, EPL, UFC, badminton, Formula 1, and all other sports listed in the sportsbook lobby are governed by sport-specific rules available in the sportsbook help section.

• Bets settled in error will be corrected and re-settled at the correct odds;
• In-play bets are accepted during live events and are subject to additional in-play specific terms;
• Minimum and maximum bet limits vary by market and are displayed at the time of bet placement.

8. Prohibited Conduct

The following activities are strictly prohibited on the puma77 platform and may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Using automated software, bots, or scripts to interact with any part of the platform;
• Creating or operating multiple accounts;
• Engaging in fraudulent payment activity, including chargebacks or reversal fraud;
• Colluding with other players to gain an unfair advantage;
• Exploiting software errors, glitches, or vulnerabilities;
• Depositing funds that are derived from illegal or unlawful activity;
• Abusing bonus structures through systematic low-risk wagering designed to clear wagering requirements without genuine engagement with the games.

9. Responsible Gaming

puma77 is committed to promoting responsible gaming. We provide the following tools to all registered members, accessible from your account settings at any time:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account;
• Session Time Limits: Set alerts or hard limits on the duration of your gaming sessions;
• Cool-Off Periods: Temporarily pause your account access for a defined period;
• Self-Exclusion: Permanently or indefinitely close your account and prevent re-registration.

All puma77 services are strictly for entertainment purposes and for adults aged 21 and above. Gambling can become problematic. If you or someone you know is experiencing difficulty related to gambling, we encourage seeking assistance from qualified support organisations.

10. Suspension & Termination

puma77 reserves the right to suspend or terminate any player account at its discretion. Grounds for suspension or termination include, but are not limited to: breach of these Terms; suspicion of fraud, money laundering, or match-fixing; failure to complete identity verification within a reasonable timeframe; or conduct that puma77 determines to be harmful to the integrity of the platform or other players.

Upon account closure, any pending withdrawal of verified and legitimately wagered funds will be processed within a reasonable timeframe. Funds associated with suspected fraud, bonus abuse, or Terms violations may be withheld pending investigation.

You may close your puma77 account voluntarily at any time by contacting our support team via live chat. Self-exclusion requests are processed immediately and cannot be reversed during the elected exclusion period.

11. Limitation of Liability

To the fullest extent permitted by applicable law, puma77 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including loss of data, loss of profits, or loss of winnings resulting from technical faults beyond puma77's reasonable control.

puma77's total liability to any player for any single claim shall not exceed the net deposits made by that player in the 30 days preceding the event giving rise to the claim. This limitation does not apply to liability arising from puma77's fraud or wilful misconduct.

12. Privacy & Data

puma77 collects, stores, and processes your personal data in accordance with our Privacy Policy, which forms part of this agreement and is available at puma77.asia/privacy-policy. By registering, you consent to the collection and processing of your data as described in the Privacy Policy.

puma77 implements technical and organisational security measures to protect your personal data, including SSL/TLS encryption, access controls, and regular security audits. We do not sell your personal data to third parties for marketing purposes.

13. Amendments to These Terms

puma77 reserves the right to amend, modify, or update these Terms at any time. Material changes will be communicated to registered players via email or an in-platform notification. The updated Terms will take effect on the date specified in the notification. Your continued use of the platform after the effective date constitutes your acceptance of the revised Terms.

If you do not agree to any updated Terms, you must cease using the platform and may request account closure.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws applicable to puma77's licensing jurisdiction. In the event of any dispute between you and puma77, both parties agree to attempt to resolve the matter through direct negotiation in the first instance.

If a dispute cannot be resolved through direct negotiation within 30 days, either party may refer the matter to binding arbitration under the rules of an internationally recognised arbitration body as designated by puma77's licensing authority. The language of arbitration shall be English. Nothing in this clause limits puma77's right to seek urgent injunctive relief in any competent court.

15. Contact

If you have any questions regarding these Terms and Conditions or any aspect of the puma77 platform, please contact our support team via 24/7 live chat, accessible after puma77 login. For written correspondence, you may reach us at: